Information & Updates

To Our Valued Customers,⁣

⁣⁣⁣We’re Moving to a New Warehouse!
The wait is over! After more than a year in the planning, we’re moving to a new warehouse facility that allows for greater customization, more efficient use of energy, and adequate space to accommodate our growth. The move will take place during the second week of September.


Temporary Shipping Delays
On September 8th - 11th, we will be transitioning to the new warehouse and we will resume processing and delivering orders from the new location on Thursday, September 17th.


Thank You for Your Patience
We are grateful for your business and proud to be your choice for beneficial mushroom supplements. Thank you for your patience during this time of transition as we strive to serve you better. If you have any questions or concerns, don’t hesitate to reach out to our customer service team by email (info@fungi.com) or by phone (1-800-780-9126).

⁣

Sincerely,⁣
The Team at Fungi Perfecti and Host Defense⁣

To Our Valued Customers,⁣


Your Health Is Our Priority
We hope you're finding ways to remain hopeful, happy, and healthy during this time. Our priority has continued to be supporting you and your loved ones during what has been an unpredictable and challenging time. We are doing everything we can to expand our capabilities, including increasing our regular rotation of available supplements and expanding our research efforts surrounding immunity and immune support. Stay tuned for more updates on these fronts!


Purchasing Parameters⁣
Due to inventory challenges in March and April, we implemented temporary purchasing parameters in an effort to ensure that as many customers as possible could access the supplements they need. While we have kept a weekly rotation of products available for purchase, we have not yet fully replenished our inventory, so the purchasing parameters will remain in place until further notice. ⁣


⁣Inventory⁣
We are working hard to restore a full selection of inventory across the entire Host Defense® product line. Available items can be found on our Shop Available Supplements page. If an item you want to purchase is currently sold out, you can click on the link ‘Notify me when available’ and provide your email address. Once it is back in stock, we’ll send you a notification. We appreciate your patience while we continue to replenish our inventory.⁣


Order Processing⁣
We are currently processing and fulfilling orders within 3 business days. Please see our shipping policy for estimated transit times. Please note that the estimated transit times do not include order processing and fulfillment. And don’t hesitate to reach out to us via email at info@fungi.com if you have any questions or concerns we haven’t addressed. While our Customer Service team is still safely working from home, our phone lines continue to be operational.⁣⁣

Each of our departments are working safely and diligently, responding in real-time to evolving circumstances. It has been our honor to continue serving you during these challenging times.⁣

⁣
Sincerely,⁣
The Team at Fungi Perfecti and Host Defense⁣

The last few weeks have been truly unprecedented and have brought about changes to how we operate in nearly every aspect of our business. We have appreciated your patience and understanding as we have experienced inventory shortages, delivery delays, and a shift in operating procedures. As a company, we have responded to this rapidly evolving health crisis by prioritizing the health and safety of our team members, our local community, and our valued customers.

Our Team Members

We have invested in new equipment so that the majority of our staff can work from the safety of their homes. And to ensure the safety of employees still working on-site, we have implemented social distancing standards at our farm, in our warehouse, and in the office. This includes staggering shifts so fewer employees are on-site at a time, and supplying each employee working on-site with PPE. Additionally, we have provided face masks to all employees to support their health and safety both at work and in the community.

Our Local Community

One of our manufacturing partners and personal friend of Paul has pivoted from their usual production to make PPE. We are fortunate to have this resource and have placed an order for 2,500 surgical masks to donate to several local hospitals. The manufacturer has contributed as well, bringing the total number of masks that are going to our local frontline healthcare workers to 4,000.

Our Valued Customers

The entire Fungi Perfecti and Host Defense family is united in our efforts to overcome the challenges we are facing and to continue serving the community we all care so much about – that includes you, your family, your friends, and your neighbors. While we’ve always known our customers are the driving force behind everything we do, this moment in time is serving as a stark reminder of our core mission: To support the health and well-being of people and planet.

We appreciate your business, we value your health, and we’re grateful to be your trusted source for immune support.

Sincerely,

The Team at Fungi Perfecti and Host Defense

As we continue to evolve our operating procedures to respond in real-time to the challenges we are facing, we are temporarily discontinuing our Plug Spawn and Grain Spawn products. In doing this, we will be able to focus our time and resources on our immune support products.

Please note this is only a temporary discontinuation and we will begin offering Plug Spawn and Grain Spawn again at the earliest possible opportunity. Please use the ‘Notify me when available’ option if you’d like to receive an email once the product you’re interested in is back in stock.

We appreciate your patience and understanding as we continue to navigate through these unprecedented circumstances.

Sincerely,

The Team at Fungi Perfecti and Host Defense

During this rapidly evolving global crisis, supporting the needs of our customers remains our priority. We expect to experience inventory shortages in the coming weeks. Despite being out-of-stock on multiple items, our goal is to provide a rotating selection of supplements still in stock. We have created a page on our website that will highlight each of the supplements currently available for purchase:

We will do our best to keep this page updated with available supplements, but please be aware that unexpected surges in sales may deplete inventory.

Last week we implemented temporary purchasing parameters in an effort to ensure that as many customers as possible can access the supplements they need. For the time being we will continue to limit the number of items per purchase:

Please visit this page to stay informed as we respond to new challenges. And don’t hesitate to reach out to us via email if you have any questions or concerns we haven’t addressed. Our phone lines will continue to be operational on a limited basis in the coming weeks.

Each of our departments are working safely and diligently to continue serving you. We appreciate your patience and understanding as we are all adapting in real-time to the consequences of this global crisis.

We’re all in this together.

Sincerely,

The Team at Fungi Perfecti and Host Defense

We are happy to announce that our websites are once again accepting online orders!

Thank you for your patience and understanding as our teams have worked through this challenging time to replenish inventory, all while keeping the health and safety of our employees at the forefront.

While we are accepting online orders, there are still some items that remain out of stock. If an item you want to purchase is currently sold out, you can click on the link ‘Notify me when available’ and provide your email address. Once the item is back in stock, you will receive a notification. We appreciate your patience while we work to replenish inventory across the entire product line.

Temporary Purchasing Policy
In an effort to meet the current needs of as many people as possible, we are limiting the quantity of items allowed for each purchase. Until further notice, the following purchasing parameters will be in place:

Please know that we are striving to serve the needs of as many people as possible. By placing these parameters on each purchase, we ensure that the initial orders we receive won’t deplete the resources intended for a long line of customers. We continue to build our inventory in order to meet demand as it arises.

The hours of operation for our phone lines will continue to be limited. If you have any questions or concerns not addressed in this update, please reach out to our customer service team via email. Thank you for your continued patience and support. We wish you health and safety through this exceptionally challenging time.

Sincerely,

The Team at Fungi Perfecti and Host Defense

Many of you may know that our farm, distribution center, and main office are all located in Washington state. In light of the continued spread of COVID-19 and following the advice of many medical experts, our governor has issued a state-wide “stay-at-home” order for the health and safety of everyone here.

As part of this order, under the categories of Agriculture and Dietary Supplements, Fungi Perfecti/Host Defense is considered an essential business for the vital support we offer our customers. Due to this designation, our company will remain operational in order to provide essential products and services.

While we will remain open during the two-week “stay-at-home” order, we have taken the following steps to ensure that we minimize the risk of spreading the virus:

Please note that our hours of operation are occasionally going to be limited as we work to process a heavy backlog of orders. This will affect the availability of our customer service team to answer phones and will create a delay in email response times.

We appreciate your patience and support and look forward to providing more updates as soon as we have them. This includes more information about when we will begin accepting orders on our websites again. Visit this page regularly as we will post new details as they become available. Also, feel free to email info@fungi.com with specific questions.

In this time of extreme circumstances and extreme measures, we are grateful to have the opportunity to continue serving you.

Sincerely,

The Team at Fungi Perfecti and Host Defense

First and foremost, we want to thank you for your patience while we experience inventory shortages across the Host Defense® supplement line. We also want to take this opportunity to address some of the questions you may have regarding our product availability and the current processing and delivery times for orders that have been placed.

Out of Stock
We are currently out of stock on many capsules, extracts, and powders. Due to our inventory shortages, we have temporarily stopped accepting orders on our website. We will continue to provide updates as they become available.

When an item is out of stock, a link will appear on the product page that says “Notify me when available.” Please click on that link and provide your email address if you want to receive a notification once it is back in stock.

Another option is to use our store locator to find a retailer near you that carries Host Defense supplements. Just make sure to contact the retailer directly to check for availability. Many of our retail partners are also experiencing a surge in sales and inventory shortages.

Please note that our customer service team is not able to offer any additional information regarding inventory replenishment timelines or retailer locations and availability. There may also be days when our hours of operation will be limited, affecting the ability of our customer service team to answer calls and respond to emails. We appreciate your understanding.


Existing Orders
If you have already placed an order, you will receive it. Please note that due to the unexpected volume, order processing and delivery times are currently delayed by at least 7 business days.

If there is a back-ordered product in your order, we will notify you directly via email with your options.

Changes to Existing Orders
Unfortunately, we are not able to make adjustments to or cancel orders that have already been received and processed.

If you need to update your Ship-to Address, please contact the shipping carrier. Simply provide them with the package tracking number and the new delivery information.

To return an unwanted order, you have two options:

Once we receive the returned product, we will refund you in full.

We Appreciate Your Continued Support
We are doing everything we can to ensure our inventory is replenished, orders are filled, and deliveries are made – all while keeping the health and safety of our employees at the forefront.

The entire Fungi Perfecti family is united in our efforts to overcome the challenges we are facing and to continue serving the community we all care so much about – that includes you, your family, your friends, and your neighbors.

Please continue to check this page as we will provide new details as they become available.

We appreciate your business, we value your health, and we’re grateful to be your trusted source for immune supplements.

Sincerely,
The team at Fungi Perfecti and Host Defense